Website Privacy Policy

This Privacy Policy applies to the sites and apps where it appears.
This Policy describes how we treat personal information we collect both online and offline. This includes on our websites or in our apps. It also includes at our box offices or in phone or email interactions you have with us.

Information Collected

Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.

Payment and billing information. For example, we may collect your credit card number and zip code when you buy a ticket.

Information you post. For example, we may collect information you post in a public space on our website or on a third-party social media site.

Demographic information. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example.

Other information. If you use our website, we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location or your device's unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.
We collect information in different ways.

We collect information directly from you. For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.

We collect information from you passively. We use tracking tools like browser cookies and web beacons.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites or mobile applications. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms.

Donor Privacy Policy

Donor Bill Of Rights
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support, we declare that all donors have these rights:
  1. To be informed of the Organization’s mission, of the way the Organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
  2. To be informed of the identity of those serving on the Organization’s governing board, and to expect the Board to exercise prudent judgment in its stewardship responsibilities.
  3. To have access to the Organization’s most recent financial statements.
  4. To be assured their gifts will be used for the purposes for which they were given.
  5. To receive appropriate acknowledgement and recognition.
  6. To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.
  7. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
  8. To be informed whether those seeking donations are volunteers, employees of the Organization or hired solicitors.
  9. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
  10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

Purchase Policy

Our goal is to make your purchasing experience easy, efficient, and equitable. The following is designed to ensure your satisfaction and understanding of the purchase process on the CYT sites and applications where this appears, including sites and applications where we facilitate ticket resale transactions such as TM+ (collectively, the "Site"). If you have any questions, please contact us. Your purchases on our Site are subject to these terms. Please also review our Terms of Usewhich govern your use of our Site.

All prices are stated in U.S. Dollars.

Payment Methods
We accept several methods of payment to accommodate your needs. Purchasing goes through PayPal or for your financial protection.
Pricing and Availability
We may sell some tickets on behalf of Event Providers, which means we do not set the ticket prices or determine seating locations. Those tickets may be sold through several distribution points, including online, phone centers, retail locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your CYT account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Service Fees and Order Processing Fees
Items purchased on our Site are typically subject to a service fee and a non-refundable per order processing fee.
Canceled and Rescheduled Events
Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us.
Account Credits
Accounts credits cannot be redeemed for cash but only used for payment for any of our programming or merchandise.

Refunds and Exchanges
  • All sales are final. No refunds or exchanges. Discounts/coupons must be used at time of purchase and cannot be added to already purchased tickets.
Before purchasing tickets, carefully review your event and seat selection. We do not offer exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets.
We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
  • All registrations must be made online at  
  • Tuition must be paid in full in order to register for a CYT San Diego class.
  • Class changes (subject to availability) may be made after the 1st class day, but before the 2nd class day.
  • Cancellations (subject to fees) may be made through the 2nd class week and may be eligible for a partial refund.
  • Eligible refunds are subject to a $25 processing fee. Cancellations made after the 1st class day will be subject to an additional prorated class fee to cover the cost of the 1st class.
  • Cancellations made after the 2nd class day will be subject to an additional prorated class fee to cover the cost of the 1st and 2nd classes. There will be absolutely no refunds after the 3rd class day.
  • Late registration will be accepted through the 2nd class week, but must be paid for in full, regardless of missed classes.
  • There will be NO CLASS REFUND for any students who have auditioned for a current show, regardless if it’s before the 2nd class day.
  • IMPORTANT: If your child is planning to participate in a CYT show, please note that they may not be absent from more than 2 classes. More than 2 absences may result in dismissal from the show.
  • All registrations must be made online at  
  • Tuition must be paid in full in order to register for a CYT San Diego class.
  • Cancellations (subject to a $25 processing fee) may be made within the first 48 hours after registration.
  • There will be NO CLASS REFUND for any students who have auditioned for a current show.
  • Online class passwords are for registered students only. Sharing online passwords with non-registered students is strictly prohibited.
  • Due to the extreme popularity of our camps, we do not offer refunds or cancellations for any reason except medical or family emergencies. If your reason for refund is approved, a $25 cancellation fee will apply. Any additional prorated amount will apply if the child attended any days of camp.
  • Production fees are non refundable and must be paid by the 2nd rehearsal or attendance will not be allowed at future rehearsals.  Students cannot participate in the show unless the production fee is paid.
  • All purchases made with coupons/discounts are still subject to cancellation/refund policies.
  • Tuition coupons must be redeemed within one year of receiving a coupon code.
  • Discounts/coupons must be used at time of purchase and cannot be added to already purchased tickets or class/camp registration. 
  • A 50% security deposit or receipt of purchase order AND valid credit card information is required to hold your reservation. The final balance is due 30 days prior to the show date. If you cancel your reservation prior
  • to the 30 day mark, a $25 cancellation fee will apply. If you cancel your reservation after the 30 day mark, your deposit will not be refunded. If you have not paid in full by the 30 day mark, we will contact you and charge the credit card information provided at booking.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing. In these cases, CYT will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order without further notice.

Pricing and Other Errors
If the amount you pay for a ticket or event is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other CYT operated system.

Multiple Browser Windows
When ordering online with us, please ensure you are placing an order using only one browser window. Looking up items using multiple browser windows could result in losing your purchase.

Limitation of Liability
You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, smoking devices, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us, provided that even if such consent is obtained, any use of our trademarks and other intellectual property is subject to our written consent.

Collected Information Uses

We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. If you give us your friend's information, we will only use it to provide services you requested.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. We may use push notifications and your location information on our mobile apps to send you alerts regarding local events.

We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

We use information as otherwise permitted by law.
We may share information with third parties.

Protecting Visitor Information

CYT San Diego implements a variety of security measures to maintain the safety of personal information. Personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Disclosure of Information to Outside Parties

We may share information with third parties.

We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a promotion.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
You have certain choices about how we use your information.

Opt-Out, Remove, or Modify Information

You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.

You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an "unsubscribe" link.
These sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries "COPPA Information Request."
Learn more about COPPA here.

We use standard security measures.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your name, contact us at the address below.

We may link to third party sites or services we don't control.
If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Feel free to contact us if you have more questions
If you have any questions about this Policy or other privacy concerns, you can email us at Please do not include your credit card number or other sensitive information in your email. You can also write us at:
CYT San Diego
1545 Pioneer Way
El Cajon, CA 92020

Policy Changes

What we will do if there is an update to this policy.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.