The CYT Scenic shop is located adjacent to our offices at 1545 Pioneer Way, El Cajon, CA 92020.
For set, prop, and backdrop rental appointments, pull into the driveway at the south end of the building. Then, head to the first loading door on the south end of the building, behind the loading dock with the green storage container (note: not the loading door that faces the street where cars are parked). You will see a sign that says "Scenic Rental Pickup/Dropoff" against the wall.
Do I have to make an Appointment?
All renters are required to make Appointments before they visit our Warehouse. CYT San Diego produces our own shows year round. As such, we need to maintain our own internal schedules - we'd love to fit you in, but we need to schedule you around everything else that's going on.
You can make Appointments to Walkthrough the Warehouse (to see if we have what you need), to Pick-Up your items (that you have previously identified in your Rental Request email) or Return your items.
To schedule a set rental appointment, please use the button at the bottom of this page.
How do I make an Appointment? What is your Rental process?
Getting Started: Start by sending an email to sets@cytsandiego.org. Our set coordinator will get back to you with answers to your questions and/or to send you the link to schedule an appointment. All of the necessary rental paperwork will be filled in automatically when your appointment is scheduled.
To schedule a set rental appointment, please use the button at the bottom of this page.
Walk-through Day (Sets and Props): At your Appointment time, we walk through the Shop / Warehouse with you and your list - looking for the items you need. Items that you request are temporarily tagged for your show and time frame is noted on items.
No Walkthrough Needed: If you already know the items you would like to borrow and do not need a Walkthrough, CYT Staff will still walk through the Shop / Warehouse to identify your items to make sure they're available for your time frame and to note anything that we need to do to make sure your items are in good shape.
Estimates and Invoices: A Quickbooks Estimate will then be created for your approval with your specific rental items. The Estimate is then emailed to you. Once you approve the Estimate by email, an Invoice will be generated upon the rental's pickup and forwarded to you for payment.
The Day-Before-Pick Up Day: The day before you arrive, the shop goes through the next day’s “Scheduled” items and we pull hard-to-get-to items. Any Touch-up details are taken care of.
Pickup Day: Your items will be collected and staged for Pickup in the order of that day's calendared Pickups. Prop gathering will fall to the renter to pick their specific items in our prop loft. When you arrive at CYT San Diego, come to the south side of the building to our roll-up door (see "Where are you located?" above). At your Appointment time, we will go through your list of Items (as listed on your Rental Agreement) with the Driver and make sure your Driver has everything.
NOTE: Renters are responsible to load their own vehicles. Rental customers are responsible for ensuring enough personnel are at the loading dock to both load and unload their rental items.
Shop labor is available to assist with loading within reasonable limits. Excessive use of shop labor and excessive appointment time is to be billed at $50 / hr (1 hr. minimum).
Return Day: At your scheduled Appointment time, come directly to the roll-up door (see "Where are you located?" above) for you to unload at. Renters are responsible for the unloading of their own vehicles. Your items will be checked off as returned by a CYT staff member. Discrepancies or problems are noted on the Agreement, pictures are immediately taken of the item(s) and the customers unloading with us are notified. An email is also sent to the rental Customer if not there at Return.
What if I can't make my scheduled Appointment?
We prefer that you email us at sets@cytsandiego.org. You can also call us at (619)-588-0206 ext. 501 and leave a voicemail, we will get back to you as soon as possible. Please note that email is the preferred form of communication, you will likely receive a quicker response via email.
A missed Appointment for your Return with no notice or contact will be charged an additional 20% of your weekly Rental cost per day not returned. Many of our items go back out the same day with other customers, so keeping your Return Appointment is very important.
This being said, please communicate with us! Accidents and mistakes happen all the time and as a staff, we understand sometimes things come up. We only need to know so that we are able to adjust our schedules and other rentals accordingly.
How long can I rent Sets, Props and Backdrops?
Our Scenic Rentals are set up for a week-to-week rental basis, 1 week minimum (including Pick-up and Return days). Any rental period less than a week will be charged as 1 week.
What is the cost?
Please refer to our catalogues on the website. The cost per rental item is a flat rate per week for the agreed rental time. We usually provide line item pricing - as every show is slightly different.
How do I pay for my rental?
All invoicing through CYT is completed through Quickbooks Online.
You will be emailed an invoice to the provided contact's email address, from which debit or credit can be applied.
We prefer payments to be completed through Quickbooks, but if necessary, cash and check are also accepted.
Can I alter them?
All of our items are rented “as is” with the understanding that they may have imperfections, stage items get beat up sometimes! However, rental Items MAY NOT be returned in an altered state (different color, dyed, distressed, re-upholstered, trim added, etc.) without the consent of the Shop Manager (Just ask! We are usually fairly accommodating).
Items must be returned closely to their original condition or Damage Fees will be charged.
Do you ship Sets, Props and Backdrops?
Backdrops can be shipped (a one-way shipping cost is included in your Estimate and Invoice) anywhere in the continental US. Return shipping must be paid for by the customer. Sets and Props cannot be shipped.
Do you deliver?
Due to our Production schedules for our own shows, we are unable to deliver Sets, Props or Backdrops.
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