Where are you located?
The CYT Scenic warehouse is located adjacent to our offices at 1545 Pioneer Way, El Cajon, CA 92020. Set, Prop, and Backdrop Rentals are located on the south side of the building at our roll-up door.
Do I have to make an Appointment or can I just come by?
All renters are required to make Appointments before they visit our Warehouse. CYT San Diego produces over 15 shows internally every year and has a fully-functioning Production Shop. As such, we need to maintain our own internal schedules - we'd love to fit you in, but we need to schedule you around everything else that's going on. You can make Appointments to Walkthrough the Warehouse (to see if we have exactly what you need), to Pick-Up your items (that you have previously identified on your Rental Request) or Return your items.
How do I make an Appointment?
We need a filled-out Scenic Rental Agreement in our hand and we'll send the link for you to schedule an appointment (Walkthrough, Pick-up and/or Drop -off).
What is your Rental process?
Getting Started: Fill out a Scenic Rental Agreement (found online @ www.cytsandiego.org) and email in to email@example.com. Rick (our Production Shop Manager)will get back to you with questions and/or to send you the link to schedule your Walkthrough.
Walk-through Day (Sets and Props only): At your Appointment time, we walk through the Shop / Warehouse with you and your list - looking for the items you need. Items that you request are temporarily tagged for your show and time frame is noted on items.
No Walkthrough Needed: If you have listed the items needed, and do not need a Walkthrough, Rentals will still walk through the Shop / Warehouse to identify your items to make sure they're available for your time frame and to note anything that we need to do to make sure your items are in good shape.
Estimates and Invoices: An Estimate will then be created for your approval. The Estimate is then emailed to you. Once you approve the Estimate by email, an Invoice will be generated and forwarded to you for payment. New customers will require a 100% deposit on their rental.
Once the Invoice has been generated and sent, Rentals will then send you another link to schedule your Pickup and Return appointments.
The Day-Before-Pick Up Day: The day before you arrive, we will call the number listed for the driver for your Pickup and verify the Pickup date and time. The Shop then goes through the next day’s “Scheduled” items and we pull hard-to-get-to items. Any Touch-up details are taken care of.
Pickup Day: Your items will be collected and staged for Pickup in the order of that day's calendared Pickups. When you arrive at CYT San Diego, come around to the south side of the building to our roll-up door. Renters are responsible to load their own vehicles. At your Appointment time, we will go through your list of Items (as listed on your Rental Agreement) with the Driver and make sure your Driver has everything.
The Day-Before-Return Day: On the workday before your Return, we will call the number listed for the driver for your Return and verify the Return date and time.
Return Day: At your scheduled Appointment time, come directly to the roll-up door (on the south side of the building) for you to unload at. Renters are responsible for the unloading of their own vehicles. Your items will be checked off as returned by a CYT staff member. Discrepancies or problems are noted on the Agreement, pictures are immediately taken of the item(s) and the customers unloading with us are notified. An email is also sent to the rental Customer if not there at Return.
What if I can't make my scheduled Appointment?
Call us immediately at 619-588-0206 x501 and we'll figure out how to best help you. Unfortunately, a missed Appointment for your Return will be accessed 50% of your weekly Rental cost per day. A lot of our items go back out the same day with other customers, so keeping your Return Appointment is very important.
How long can I rent Sets, Props and Backdrops?
Our Scenic Rentals are set up for a week-to-week rental basis, 1 week minimum (including Pick-up and Return days).
What is the cost?
Please refer to our catalogs on the website. The cost per rental item is a flat rate for the agreed rental time. We usually provide line item pricing - as every show is slightly different.
Can I alter them?
All of our items are rented “as is” with the understanding that they may have imperfections. Rental Items MAY NOT be returned in an altered state (different color, dyed, distressed, re-upholstered, trim added, etc.) without the written consent of the Production Shop Manager. Items must be returned in their original condition or Damage Fees will be charged.
Do you ship Sets, Props and Backdrops?
Backdrops can be shipped (a one-way shipping cost is included in your Estimate and Invoice) anywhere in the continental US. Return shipping is by the customer. Sets and Props cannot be shipped.
Do you deliver?
Due to our Production schedules for our own shows, we are unable to deliver Sets, Props and Backdrops.